Operational Resilience & Privacy Services
Flexible and outcome-driven support that keeps critical services running and personal data protected—aligned to UK Operational Resilience rules, EU DORA, NIS2, ISO 22301 (BCMS), and ISO/IEC 27701 (PIMS).
Expertly Delivered, Value-Focused Resilience & Privacy
We help you identify important business services, set impact tolerances, harden end-to-end processes, and run a defensible privacy programme—so Boards see clear exposure, priorities, and progress.
What we deliver:
- Operational resilience framework & target operating model
- Service mapping, impact tolerances, scenario testing & remediation plans
- Business continuity & disaster recovery with tested playbooks and failover
- Privacy program (ISO/IEC 27701/GDPR): RoPA, DPIA, DSR, breach readiness
- DORA compliance and third-party/concentration risk management
Our Service Models
Discover agile service models that scale with your priorities and keep you within tolerance.
Choose Your Operational Resilience & Privacy Service
Operational resilience framework & TOM
Value Proposition: Stand up a practical framework—governance, roles, metrics, and ownership—aligned to UK Operational Resilience rules and DORA.
Delivered Benefits:
- Clear ownership, roles, and decision paths that speed response and reduce ambiguity
- Board-approved metrics and thresholds that make resilience measurable
- Consistent ways of working across teams, providers, and locations
- Evidence packs that stand up to regulator and audit scrutiny
Business services, tolerances & testing
Value Proposition: Identify important services, quantify impact tolerances, and run severe-but-plausible scenario tests with remediation tracked to closure.
Delivered Benefits:
- Documented services and customer impacts with agreed tolerances and owners
- Scenario tests that produce actionable findings and funding cases
- Remediation tracked to closure, with progress visible to the Board
- Confidence you can remain within tolerance under stress
Business Continuity & Disaster Recovery
Value Proposition: Build a BCMS, modernise DR, and exercise recovery so RTO/RPO meet business needs.
Delivered Benefits:
- RTO/RPO aligned to business needs, with tested runbooks and call trees
- Regular exercises that validate recovery and reveal weak points early
- Clear dependencies (people, tech, third parties) mapped and protected
- Faster, more predictable recovery with less disruption
Privacy Programme & PIMS
Value Proposition: Implement a privacy management system covering RoPA, DPIA, data rights, breach readiness, and supplier privacy controls.
Delivered Benefits:
- Single source of truth for RoPA, DPIAs, retention and lawful bases
- Faster, consistent responses to data rights and incident notifications
- Stronger supplier privacy controls embedded in contracts and oversight
- Clear accountability, training, and audit-ready records
Third-Party & Concentration Risk
Value Proposition: Tier suppliers, assess critical providers, operationalise clauses/monitoring/exit, and evidence oversight for ICT and essential service providers.
Delivered Benefits:
- Tiered supplier inventory with critical providers and exit plans defined
- Standardised due diligence and ongoing monitoring with early warnings
- Contracts aligned to resilience needs (notification, testing, contingency)
- Board-level visibility of exposure and remediation progress
Regulatory Readiness & Reporting (UK OpRes, DORA, NIS2)
Value Proposition: Map obligations to controls and evidence; prepare board papers and regulator-ready submissions to required timelines.
Delivered Benefits:
- Direct traceability from obligation → control → test → evidence
- Timely, regulator-ready submissions and Board papers
- Clear gap lists with owners, milestones, and status tracking
- Less duplication across audits and reviews through reusable evidence Sources Ask ChatGPT
Industries We Support
Simplifying Cyber. Trusted Security Experts. Proven Results.
Why: UK operational resilience expectations and DORA/NIS2 heighten scrutiny on critical services and third parties.
Focus: Important services & tolerances, scenario testing, ICT third-party oversight, incident reporting packs.
Why: Highly sensitive data and complex supplier ecosystems.
Focus: Privacy operations (RoPA, DPIA, rights handling), BC/DR exercises, supplier assurance.
Why: Essential front-line services and resident data protection.
Focus: Service mapping, continuity planning and exercises, breach readiness, supplier due diligence.
Why: Distributed operations and large volumes of personal data with growing cloud dependence.
Focus: BCMS uplift and DR drills, privacy workflows, supplier risk and incident playbooks.
Why: Peak-period continuity and payment security pressures.
Focus: Scenario testing for peak events, DR run-books, PCI-aligned controls and evidence, consent and rights handling.
Why: Rapid growth under regulator oversight and reliance on cloud providers.
Focus: Operational resilience framework and tolerances, third-party/ICT oversight, privacy by design, board-ready reporting.
How Our Operational Resilience & Privacy Service Works
Efficient, comprehensive, and focused on outcomes—in 4 simple steps.
Why Choose Global Forum Consulting?
Trusted resilience and privacy experts—keeping critical services within tolerance and safeguarding personal data.
Regulator-Grade
Services aligned to UK OpRes, DORA, NIS2, GDPR; built on ISO 22301/27701
Outcome-Led Delivery
programs that keep critical services within tolerance and protect personal data
Integrated Approach
GRC, Cyber, and Audit working on a single control and evidence backbone
Speed & Fit
Accelerators and templates; we stand up fast on your existing tools
Board Clarity
plain-English packs on tolerance, recovery readiness, privacy KPIs, and progress
Flexible Operation
Embed our experts, co-run with your team, or fully managed service